Frequently Asked Questions
HOW TO PURCHASE
Q: Where can I purchase Nike Vision product in person?
To find a list of Nike Vision retailers near you, click here.
PRIOR NIKEVISION.COM PURCHASES
Q: Where Did My Shopping Cart Go?
Product can no longer be purchased directly through Nikevision.com. The new Nikevision.com is a showcase for the full line of Nike sunglasses and eyeglasses. When available, products on the site will be linked to purchase at partner retail sites like Nike.com and Eyeconic.com.
Q. Can I Still Return Product I Purchased Directly on Nikevision.com?
If you purchased sunglasses on Nikevision.com prior to May 2, 2022, and you are within 30 days of your purchase date, we will still be accepting returns if you are not satisfied with your purchase. Simply follow these steps to return the merchandise:
Call 1 (844) 789-6035 within 30 days from the original ship date. Our Customer Service team will initiate a return authorization and provide you with a free return shipping label.
Pack the product in a box to ensure secure shipping. Do not ship products in soft packs or envelopes.
Print the pre-paid UPS shipping label.
Drop the package off at your nearest UPS location.
Once we receive your product, we will provide you with full credit within 3–5 business days.
This return process only applies to purchases made on Nikevision.com. Proof of purchase is needed for a return.
A few things to note:
We can’t refund products purchased from another retailer. If your product was not purchased on Nikevision.com, please refer to the original retailer.
We can’t refund you for products damaged beyond normal wear and tear. You must return all products in the resalable packaging they came in. The product and packaging may not be tampered with including but not limited to markings, writing or stickers on them.
All refunds will be credited to the payment method you chose at checkout. It usually takes about 3-5 business days from the time we process your return for you to receive the credit. Depending on the processing time of your financial institution, it may take up to 30 business days to be reflected on your credit card account. If you no longer have access to your original payment method, we’ll issue you an Nikevision.com credit for the refund amount.
Do not ship product in soft packs or envelopes. This can cause the product to be damaged in transit. Nike Vision is not responsible for any returned products damaged in transit due to the choice of packaging. We recommend shipping product back in a box.
Q: What is Nike Vision’s warranty?
Nike Vision products are warrantied against all manufacturer defects for two years. Nike Vision does not warranty against lost items or lenses against scratching. Warranty is valid only if purchased through an authorized Nike Vision dealer. All Nike Vision products are in accordance with the EEC directive 89/686, for the I.P.D. of category 1 corresponding to the European Community directive.
Q: How do I file a warranty claim?
Please file any warranty claim by calling the Nike Vision Customer Service team at 1 (800) 544-1336 or you can email them at email@example.com.